Privacy Policy

General Privacy Policy

On the websites of the Family Smile dental practice, we as the operator of this online offering take the protection of your personal data very seriously and treat it in absolute confidence. We do not disclose any personal data. Your personal data (for example IP address, name, address, telephone number or e-mail address) is treated in accordance with the General Data Protection Regulation (GDPR) and this privacy policy.

The legal foundations of data protection can be found in the EU General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG) and the German Digital Services Act (DDG).

Our understanding of data protection also includes the fact that we do not use any plugins or programs on the website “https://family-smile.de” that spy on or evaluate your personal data. All images, content and functionality of the website are provided without tracking or advertising services.

Scope of Application

This privacy policy informs you (as a user) about the type, scope and purposes of the collection and use of personal data by the controller named below on the website “https://family-smile.de”:

Legal Basis

Data is collected on a voluntary basis wherever possible. In accordance with Art. 13 GDPR, we inform you of the legal basis (or bases) of our data processing:

• The legal basis for obtaining consents is Art. 6 (1) lit. a and Art. 7 GDPR.
• The legal basis for processing for the fulfilment of our services and the implementation of contractual measures as well as answering enquiries is Art. 6 (1) lit. b GDPR.
• The legal basis for processing to fulfil our legal obligations is Art. 6 (1) lit. c GDPR.
• The legal basis for processing to protect our legitimate interests is Art. 6 (1) lit. f GDPR.
• In the event that vital interests of the data subject or another natural person make the processing of personal data necessary, the legal basis is Art. 6 (1) lit. d GDPR.

Security Measures

Through organisational, contractual and technical security measures, the operator of the website “https://family-smile.de” ensures compliance with the provisions of data protection laws and protects the data processed by us against accidental or intentional manipulation, loss, destruction or access by unauthorised persons. The website is transmitted encrypted via HTTPS.

Your Rights

With regard to your personal data, you have the following rights vis-à-vis us:

• the right of access,
• the right to rectification and erasure,
• the right to restriction of processing,
• the right to object to processing,
• the right to data portability.

In addition, you have the right to lodge a complaint with a data protection supervisory authority regarding the processing of your personal data by us.

Type of Data Processed on the Website

• Contact data (e.g. name, first name, address, e-mail, telephone numbers).
• Content data (e.g. text input and possibly photographs, videos).
• Usage data (e.g. websites visited, interest in content, access times).
• Meta and communication data (e.g. IP address, date of access to the website, device information sent by your browser).

Purpose and Duration of Processing

The operator of the website “https://family-smile.de” processes data in order to be able to provide the online offering, its functions and content. The operator also collects it to answer contact enquiries and to communicate with the user, as well as for security measures. The duration of processing the data for these purposes is limited to the duration of the business relationship between the user and the operator of this website.

How long we store your data

The operator of the website “https://family-smile.de” deletes the data stored within the scope of this online offering as soon as the purpose for which it was collected has been fulfilled and there are no statutory retention obligations to the contrary.

If user data is not deleted because it is required for other and legally permissible purposes, the processing of such data will be restricted. This applies, for example, to user data that must be retained for commercial or tax reasons. Legal requirements may require retention, for example, for:

• 6 years pursuant to § 257 (1) HGB (German Commercial Code) (e.g. booking documents),
• 10 years pursuant to § 147 (1) AO (German Fiscal Code) (e.g. records, situation reports, commercial and business letters as well as tax-relevant documents).

Contact by Phone & E-mail

Contact is possible via the telephone numbers and e-mail addresses provided. In the case of contact, the legitimate interest in processing the data required pursuant to the GDPR lies in this contact itself (Art. 6 (1) lit. b or lit. f GDPR).

In this case, the personal data transmitted with your enquiry will be stored. The data is used exclusively for processing or answering the enquiry as well as, for example, for appointment coordination. No data is passed on to third parties in this context.

We would like to point out that data transmission on the internet (e.g. when communicating by e-mail) may have security gaps. Complete protection of data against access by third parties is not possible. Should a contact form be added in the future, we will adjust this privacy policy accordingly.

Log Files

When our website “https://family-smile.de” is accessed, the server system records a series of general pieces of information. These are transmitted automatically by the browser used and stored by the server in a log file. The following information is recorded and stored until automated deletion without your intervention:

• public IP address of the requesting computer,
• date and time of access,
• URL of the retrieved file and error/success code,
• referrer URL,
• browser used and operating system of the accessing computer,
• other similar generally worded purely technical data.

The legal basis for data processing is Art. 6 (1) sentence 1 lit. f GDPR. The purpose of processing the above data is to ensure the smooth operation of the website and the establishment of the connection to the website, to evaluate server stability, and to provide information that law enforcement authorities require in the event of a cyber attack.

Fonts (Google Fonts)

For the uniform presentation of typefaces, this website uses Google Fonts, a service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. When you access the site, your browser establishes a connection to Google's servers; in particular, your IP address is transmitted and processed by Google. The legal basis is our legitimate interest in an appealing and uniform presentation of the online offering (Art. 6 (1) lit. f GDPR).

Embedded Content (Google Maps)

A map from the Google Maps service is embedded in the contact area of this website (provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland). When the contact area is accessed, a connection is established to Google's servers; in particular, your IP address and information about your browser are transmitted. The map material displayed is delivered by Google.

The legal basis is our legitimate interest in making directions to the practice easy to find (Art. 6 (1) lit. f GDPR). Should the embedded content change in the future, we will adjust this privacy policy accordingly.

Cookies

This website does not use any cookies — neither technical nor analytical or marketing cookies. No tracking takes place.

Hosting

For the purpose of operating the website “https://family-smile.de”, we use hosting services so that the provision of infrastructure and platform services, storage space, computing capacity, database services, technical maintenance services and security services is guaranteed.

In doing so, we or our hosting provider pixus | systems process usage data, meta and communication data, inventory data, content data, contract data and contact data of visitors to this online offering, prospective customers and patients. The basis is our legitimate interest in the secure and efficient provision of our online offering (Art. 6 (1) lit. f GDPR in conjunction with Art. 28 GDPR).

Controller Responsible for Data Protection